Description

Customer experience is when you proactively provide great customer care, delight people, and turn them into raving super-fans. Customer service is when you reactively deal with customer problems, delight them, and turn them into raving super-fans. Use customer service and customer experience to create happy customers even if at first you have to deal with upset customers and turn them into superfans. Use customer service and customer experience as marketing and branding strategies because they help you sell more.

What you'll learn

• Customer service to build super-fans who buy more and recommend your business to their friends
• Make more money from repeat customers and referrals
• Create a customer experience that delights clients and makes them feel like they are getting a great product
• Turn even angry clients into loyal, long-term clients through amazing customer service
• Make customers love you
• Engage your customers in a better way

Requirements

• Have the motivation and drive to do great customer service and create a great customer experience